PATIENT PORTAL
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FAQs


Our doctors are at the forefront of their profession, continuing their education through on-going seminars, training and education. In addition, the practice utilizes the latest instrumentation and diagnostic equipment. We desire to educate our patients, and in turn, hope that our patients will feel comfortable to ask questions as they relate to vision concerns. At Fishel, OD, we are dedicated to sight preservation through eye care at the highest level.

Office FAQ


When should a person get an eye exam?

We offer an infanSEE program to check the health of an infant's eye.

If a toddler or young child around 3 starts to exhibit behavioral issues, it may do to their frustration with their vision. Before being diagnosed with ADHD or placed on the Autism spectrum, an eye exam could discover issues with their sight. Upon correction of vision coupled with some minor behavioral modification, your child should be better adjusted.

School aged children without vision issues should be seen every two years. If corrective lenses are needed then a visit every year is prudent. This follows into late teens or early adulthood unless there is a family history of diabetes or glaucoma. If personally diabetic, then an exam every year is recommended.

Most adults with good vision and no family history of eye disease can go 2 years between exams. Otherwise an annual exam is recommended.

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Why do you need my medical insurance if I have vision insurance?

Vision insurance benefits typically allow for a routine eye exam to check the health of the eye. A refraction (the prescription portion of the exam) may or not be covered.

We ask for your medical insurance for a variety of reasons, most have to do with the private discussion you have with the doctor. A discussion of dry eyes, a personal or family history of diabetes, and a family history of glaucoma just to name a few, would be reasons for a medical insurance filing.

Should corrective lenses be prescribed, your vision insurance may have a benefit that can be put toward the cost of them. Individual policy benefits may vary.

Will I be seen on time?

We never know what the day may bring. Like most medical offices, emergencies can arise that take us off schedule. That being said, we ask new patients to show up 20 minutes early to ensure paperwork is in order. Existing patients should arrive 10 minutes early to review their paperwork. By doing this, you ensure the greatest chance of being seen by your scheduled appointment time.

A routine exam from the time you are taken back to the time you are brought back out may vary based on your consultation and findings. However, most exams are completed in about an hour. Most eye exams include a visual examination of your retina. To complete this, dilation is usually administered. A dilation takes anywhere from 12 to 20 minutes. This can be expedited if you are a candidate for and elect to have a digital image of your retina. Because dilation is typically covered by insurance, a digital image is not. Therefore by electing for this you are also agreeing to pay out of pocket.

A clock saying Time to Schedule.

Time considerations when scheduling your appointment

Everyone’s time is valuable; yours and ours. When scheduling please consider your drive time and other scheduled activities in your day. If you arrive as asked, are seen on time, and have no complications with your exam, you can typically enter our office and leave in about an hour and a half. We suggest you block off 2 hours. This allows for possible delays as well as for your possible eyewear fitting.


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